SUPERIOR CUSTOMER SERVICE

Director Nick Penno believes that Penno's reputation is the result of offering clients the services they want.

"We understand that a crash repair is often the result of an unfortunate incident, so we strive to make the process as easy as possible: through our professional approach, friendly staff, assistance and expert advise with processing of insurance paperwork, comfortable client waiting area plus an easy to find location all help to make the experience an effortless one", says Nick.

"Offering drive-in quotes to customers really takes the chore out of getting an estimate, particularly for insurance purposes. All customers need to do is make a booking and we'll examine the vehicle and prepare a fully itemised quote. This includes taking digital images and emailing them, with the quote, to the insurance company. Making full use of available technology really helps to speed up the assessment by the insurance company and in turn, has customers back on the road sooner."